Terms and conditions

Cookies policy

• When you visit our website or use a mobile app, we will place one or more cookies on your device or use JavaScript, HTML 5 and other digital technologies to collect information from your computer, mobile handset or other device. This information may contain personal data, like where are you located and your gender.
• In this cookies policy we will tell you what cookies we will use and what their functions are. When you visit our website we will regard this as your specific request to provide you with the full functionality of the site, including but not limited with the ability to buy an item in our webstore.
• At Norgäte, we use tracking technologies to improve user experience and better understand how visitors interact with our website. One of these methods is the tracking pixel, also known as a Facebook pixel or third-party tracking pixel.
• We understand the importance of online privacy and respect your preferences. You have options to control how the tracking pixel is used:
  – You can disable pixel tracking on your web browser or device.
  – You can adjust your ad preferences in your account settings on platforms like Facebook.
  – You can review our Privacy Policy to learn more about how we handle your personal data and what choices you have.
• By using our website, you agree to the use of the tracking pixel as described in this policy.

Why do we use cookies?

• Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you will not have to re-enter this information every time you visit Norgäte website or navigate from one page to another. They remember your selection and the choices you make to improve your experience on our website. Cookies also provide information about how people use a website; for example, if it is the first time that a user visits it or if it is a frequent visitor. We call them “functional cookies”.
• Cookies can also be used to allow us to further develop and improve the functionality of our website by tracking usage. In some cases they improve the speed with which we can process your request, allow us to remember site preferences you have selected. You can make a choice to not consent to our use of these “analytical cookies”.
• Social media- and advertising cookies offer the possibility to connect you to social networks and share content from our website on social media. Information that we obtain from advertising cookies is used to maintain your personal advertising profile. These cookies also help us to include you in a particular online audience in our Data Management Platform.
• You can control and manage cookies in various ways. Please note that deleting or blocking cookies may negatively affect your user experience and some parts of our Norgäte website may not be fully accessible.
• Most browsers accept cookies automatically, but you can choose to accept or not accept them through your browser controls, which are often found in the “Tools” menu or in the “Preferences” of your browser.

Delivery Information

• Your delivery options depend on your location.
• Our main shipping policy is free shipping on all orders with our DPD Courier Croatia.
• Standard delivery time: 4-8 business days
• Packages within EU are delivered Door to Door service. You can stay updated on your shipment by following the tracking link in your shipment e-mail (you will receive this notification as soon as we have processed and shipped your order).
• Depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, for which Norgäte cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you.
• You can stay updated on your parcel by following the tracking link in your shipment e-mail (you will receive this notification as soon as we have processed and shipped your order).

Atention UK customers

• Please note that, since the UK is no longer a part of the EU, different terms and conditions apply to your order.
• When an order is shipped to a customer living outside the EU, an additional import VAT and duties will be added by local authorities. The recipient is liable to pay these upon delivery. In addition to this, DHL may charge a handling fee. We are letting you know in order for you to make an informed decision before placing an order with us. Please note that we are unable to calculate or estimate the total amount.
• For further information on UK taxes and duties, please see www.gov.uk 
• Packages are delivered DDU (Door Delivery Duty Unpaid) and may be delayed in customs. You can stay updated on your shipment by following the tracking link in your shipment e-mail (you will receive this notification as soon as we have processed and shipped your order).
• Shipping rates & delivery time to the United Kingdom:
• Standard home delivery: 20 £
• Delivery time is usually 5-8 business days but may be longer due to customs and Brexit-related challenges. You can stay updated by following the tracking link in your shipment e-mail (you will receive this notification as soon as we have processed and shipped your order).

Shipping policy

• Anything order-related can always be found on your account. If the order has been shipped already, you can trace your parcel with a tracking number.
• This tracking number can also be found in your confirmation email. It becomes active within 24-48 hours after you’ve received the email.
• If you didn’t get a confirmation email, it could’ve ended up in your spam inbox. If that’s not the case send us an email ccordero@norgate.com.pe  so our customer service agent can take it from there.

What is the delivery time and cost?

• Our orders are usually ready to be shipped within 2 business days, unless you have chosen a PRE-ORDER item (Check our pre-order section on the website or email us for specific information on your product ccordero@norgate.com.pe ). Based on the carrier and pick-up times, delivery times and costs may vary. Shipping costs vary based on carrier and delivery method.

Refund policy

• Your right to cancel!
• Your online order may be returned within 15 days of receipt without having to give any reason but we appreciate if you inform us.
• If you cancel your order, we will reimburse you all payments received from you, not including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Products may not be returned (unless in original sealed wrapping).

How to return

• If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) at the post office or to the carrier within the afore mentioned 30 days period.
• Returned products must be returned in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact, and must not used in any other way than what is reasonably necessary to decide if you want to keep the product(s). If you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value.
• To exercise your right of withdrawal, you must inform us of your decision to withdraw from your order by e-mail by using the following contact details: ccordero@norgate.com.pe
• We will send you the return form to include it to the package.

Refunds

• Once your returned products have been checked and inspected, you will receive a refund e-mail notification, if a refund will be made.
• Refunds usually take up to 10-12 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.
• To exercise your right of return, you must inform us of your decision by e-mail to ccordero@norgate.com.pe and the garments must be shipped to the following address: 
• NORGÄTE j.d.o.o.  
• Božidara Adžije 22/1, Zagreb – Croatia / Zip Code: 10110
  
  Thank you for shopping at Norgäte!